Internet & Voice service issues in Canon CityService Disruption

Incident Status

Service Disruption

Components

Fiber Services

Locations

Canon City - Fiber


July 10, 2025 1:11AM MDT
[Investigating] Customers in the Canon City area may be experiencing Internet & Voice service issues. Techs are investigating. No ETR at this time.

July 10, 2025 1:51AM MDT
[Identified] Customers in the Canon City area may still be experiencing Internet & Voice service issues due to unscheduled maintenance performed by a 3rd-party vendor. SECOM has received an ETR of 6:00AM MDT.
Service Notification from Secom Network - Avondale (Nurre tower)Operational

Incident Status

Operational

Components

Wireless Services

Locations

Avondale - Wireless


July 9, 2025 8:08PM MDT
[Investigating] Customers in the Avondale area off of our Nurre tower may be experiencing service issues. Technicians are investigating the cause. We have no ETR at this time.

July 9, 2025 10:51PM MDT
[Monitoring] Services in the Avondale area off of our Nurre tower have been restored. We will continue to monitor for further issues over the next 24 hours. If you're experiencing problems, please call 800-657-7149 Opt. 2, Opt. 1 or email support@secom.net.
Service Notification from Secom Network - Rocky FordOperational

Incident Status

Operational

Components

Wireless Services

Locations

Rocky Ford - Wireless


July 9, 2025 8:06PM MDT
[Investigating] Customers in the Rocky Ford area may be experiencing service issues. Technicians are investigating the cause. We have no ETR at this time.

July 9, 2025 10:44PM MDT
[Monitoring] Services in the Rocky Ford area off of our Rocky Ford tower have been restored. We will continue to monitor for further issues over the next 24 hours. If you're experiencing problems, please call 800-657-7149 Opt. 2, Opt. 1 or email support@secom.net.

Fiber Services




Service Disruption

Wireless Services




Operational

Locations

3

Active Incidents

12

Upcoming Maintenances

Scheduled Maintenance

M2025-050 SECOM Network Maintenance - Voice Services Night 1Planned Maintenance

Schedule

July 15, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Fiber, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your voice services. Please read the details below. SECOM Tracking #: M2025-050 Estimated Downtime: 6 hours General description of maintenance: Moving voice services to new routes across the network. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
M2025-039 SECOM Network Maintenance - E7 Night 5Planned Maintenance

Schedule

July 15, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Pueblo and Surrounding Areas - Fiber, Trinidad - Fiber, Walsenburg - Fiber, Walsh - Fiber, Walsh - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2025-039 Estimated Downtime: 6 hours General description of maintenance: Firmware upgrade for E7 shelves and ONTs SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
M2025-050 SECOM Network Maintenance - Voice Services Night 2Planned Maintenance

Schedule

July 16, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Fiber, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your voice services. Please read the details below. SECOM Tracking #: M2025-050 Estimated Downtime: 6 hours General description of maintenance: Moving voice services to new routes across the network. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
W2025-076 - SECOM Wireless Maintenance - Las Animas TowerPlanned Maintenance

Schedule

July 16, 2025 9:00AM - 12:00PM MDT

Components

Wireless Services

Locations

Las Animas - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 3 hours General description of maintenance: Maintenance on power systems at tower site. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
W2025-077 - SECOM Wireless Maintenance - Lamar TowerPlanned Maintenance

Schedule

July 16, 2025 1:00PM - 4:00PM MDT

Components

Wireless Services

Locations

Lamar - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 3 hours General description of maintenance: Replace cabling on tower equipment. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
M2025-052 SECOM Network Maintenance - La Junta/NetworkwidePlanned Maintenance

Schedule

July 22, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Fiber, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below for the specifics on what areas will be impacted: Networkwide: All HPBX and Voice services La Junta, CO: All Internet and Voice Services SECOM Tracking #: M2025-052 Estimated Downtime: 6 Hours General description of maintenance: Essential software upgrades on network equipment. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified, and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
W2025-061- SECOM Wireless Maintenance - Penrose TowerPlanned Maintenance

Schedule

July 22, 2025 9:00AM - 4:00PM MDT

Components

Wireless Services

Locations

Canon City - Wireless, Penrose - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 6 hours General description of maintenance: Replacing wireless tower equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
M2025-049 SECOM Network MaintenancePlanned Maintenance

Schedule

July 23, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2025-049 Estimated Downtime: 6 hours General description of maintenance: Moving and splicing fibers from aerial to underground. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
W2025-079 - SECOM Wireless Maintenance - Ft. LyonPlanned Maintenance

Schedule

July 23, 2025 9:00AM - 12:00PM MDT

Components

Wireless Services

Locations

Ft. Lyon - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 3 hours General description of maintenance: Replacing cables at tower site. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
W2025-078 - SECOM Wireless Maintenance - Baculite DrumPlanned Maintenance

Schedule

July 23, 2025 10:00AM - 3:00PM MDT

Components

Wireless Services

Locations

Pueblo - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 5 hours General description of maintenance: IP standardization. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
W2025-081 - SECOM Wireless Maintenance - Aguilar Water TankPlanned Maintenance

Schedule

July 23, 2025 10:00AM - 2:00PM MDT

Components

Wireless Services

Locations

Aguilar - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 5 Hours General description of maintenance: Swapping backup power systems SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified, and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
W2025-080 - SECOM Wireless Maintenance - Wetmore TowerPlanned Maintenance

Schedule

July 30, 2025 9:00AM - 1:00PM MDT

Components

Wireless Services

Locations

Wetmore - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 4 hours General description of maintenance: Replacing old wireless equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team