Incident Status

Degraded Performance

Components

Fiber Services, Wireless Services

Locations

Ordway - Fiber, Ordway - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo - Wireless



April 16, 2024 11:23AM MDT
[Investigating] Customers in the Ordway and Pueblo areas may be experiencing Internet service issues. Techs are on-site and investigating the cause. No ETR at this time.

Incident Status

Service Disruption

Components

Wireless Services

Locations

Pueblo West - Wireless



February 21, 2024 9:47AM MST
[Identified] Customers in the Pueblo West area off of our North Shore Marina tower may be experiencing service issues. This is caused by power being shut off to the site. We do not have an ETR at this time.

Fiber Services




Degraded Performance

Wireless Services




Degraded Performance

Locations

2

Active Incidents

2

Upcoming Maintenances

Scheduled Maintenance

Schedule

April 24, 2024 9:00AM - 12:00PM MDT

Components

Wireless Services

Locations

La Junta - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 3 hours General description of maintenance: Performing work on the power systems on site. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team

Schedule

April 30, 2024 9:00AM - 4:00PM MDT

Components

Wireless Services

Locations

Pueblo - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 7 hours General description of maintenance: Replace and upgrade wireless backhaul equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team