Service Notification from Secom Network - Cheraw - Cheraw SiloService Disruption

Incident Status

Service Disruption

Components

Wireless Services

Locations

Cheraw - Wireless


August 17, 2025 4:02PM MDT
[Investigating] Customers in the Cheraw area off of our Cheraw Silo may be experiencing service issues. Technicians are investigating the cause. We have no ETR at this time.

August 17, 2025 6:27PM MDT
[Investigating] Customers in the Cheraw area off of our Cheraw Silo may be experiencing service issues. Technicians are on-site and we're continuing to troubleshoot the issue. We have no ETR at this time.

Fiber Services




Operational

Wireless Services




Service Disruption

Locations

1

Active Incidents

6

Upcoming Maintenances

Scheduled Maintenance

M2025-056 SECOM Emergency Network MaintenancePlanned Maintenance

Schedule

August 20, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Fiber, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless

Description

SECOM has scheduled emergency maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2025-056 Estimated Downtime: 6 hours General description of maintenance: Upgrading bandwidth with upstream provider. SECOM Contact: SECOM NOC 24x7: 800-657-7149 Option 2 support@secom.net If you have any questions relating to this SECOM emergency maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
W2025-094 - SECOM Wireless Maintenance - Springfield South Water TankPlanned Maintenance

Schedule

August 20, 2025 9:30AM - 12:30PM MDT

Components

Wireless Services

Locations

Springfield - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: up to 3 hours General description of maintenance: Replacing backup batteries SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
M2025-057 SECOM Network MaintenancePlanned Maintenance

Schedule

August 27, 2025 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Fiber, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2025-057 Estimated Downtime: 6 Hours General description of maintenance: Moving all internet traffic over to new CGNAT devices. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
W2025-096 - SECOM Wireless Maintenance - Canon City Agony TowerPlanned Maintenance

Schedule

August 27, 2025 9:00AM - 3:00PM MDT

Components

Wireless Services

Locations

Canon City - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: up to 6 hours General description of maintenance: replacing wireless tower equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
W2025-098 - SECOM Wireless Maintenance - Campo Water TankPlanned Maintenance

Schedule

August 28, 2025 9:00AM - 3:00PM MDT

Components

Wireless Services

Locations

Campo - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 6 hours General description of maintenance: Replace ONT SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
W2025-075 - SECOM Wireless Maintenance - Pueblo Baculite DrumPlanned Maintenance

Schedule

August 28, 2025 9:00AM - 3:00PM MDT

Components

Wireless Services

Locations

Avondale - Wireless, Pueblo - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 6 hours General description of maintenance: Moving and installing new wireless tower equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team