Network Wide service issuesOperational

Incident Status

Operational

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado City - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless


July 25, 2021 6:31PM MDT
[Investigating] SECOM Customers network-wide may be experiencing service issues. Techs are investigating, we have no ETR at this time.

July 25, 2021 6:58PM MDT
[Monitoring] SECOM Customers network-wide may still be experiencing service issues. The cause has been identified and repairs effected. Service should continue to normalize, we are going to continue monitoring the event.

July 25, 2021 7:24PM MDT
[Monitoring] SECOM services network-wide have been restored. We are going to continue monitoring for the next 24 hours. If you're continuing to experience problems, please email support@secom.net or call 800-657-7149 Opt. 2, Opt. 2

Fiber Services




Operational

Wireless Services




Operational

Locations

1

Active Incidents

4

Upcoming Maintenances

Scheduled Maintenance

SECOM Emergency Wireless MaintenancePlanned Maintenance

Schedule

August 2, 2021 10:00AM - 12:00PM MDT

Components

Wireless Services

Locations

Canon City - Wireless, Pueblo West - Wireless, Wetmore - Wireless

Description

SECOM has an emergency maintenance that may impact your services. Please read the details below. Estimated Downtime: 2 hours General description of maintenance: Maintenance to improve gear which has been susceptible to overheating. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team
SECOM Wireless Maintenance - Fowler Water TankPlanned Maintenance

Schedule

August 4, 2021 8:00AM - 12:00PM MDT

Components

Wireless Services

Locations

Fowler - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 4 Hours General description of maintenance: Network Changes SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team
SECOM Wireless Maintenance - SwinkPlanned Maintenance

Schedule

August 5, 2021 8:00AM - 9:00AM MDT

Components

Wireless Services

Locations

Swink - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: #Up to 1 hour General description of maintenance: Make physical changes to network. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team
M2021-049 SECOM Voice MaintenancePlanned Maintenance

Schedule

August 11, 2021 12:00AM - 4:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Aguilar - Wireless, Avondale - Wireless, Bristol - Wireless, Campo - Wireless, Canon City - Fiber, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado City - Wireless, Colorado Springs - Fiber, Colorado Springs - Wireless, Crowley - Wireless, Cuchara - Wireless, Denver - Fiber, Eads - Fiber, Eads - Wireless, Ellicott-Fiber, Florence - Wireless, Fowler - Fiber, Fowler - Wireless, Fountain - Wireless, Ft. Lyon - Wireless, Granada - Fiber, Granada - Wireless, Hasty - Wireless, Holly - Fiber, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Fiber, Kim - Wireless, La Junta - Fiber, La Junta - Wireless, La Veta - Wireless, Lamar - Fiber, Lamar - Wireless, Las Animas - Fiber, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Fiber, Ordway - Wireless, Penrose - Wireless, Pritchett - Fiber, Pritchett - Wireless, Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Fiber, Rocky Ford - Wireless, Sheridan Lake - Wireless, Springfield - Fiber, Springfield - Wireless, Stonington - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Fiber, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Fiber, Walsenburg - Wireless, Walsh - Fiber, Walsh - Wireless, Wetmore - Wireless, Wiley/McClave-Fiber, Wiley - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2021-049 Estimated Downtime: #4 hours General description of maintenance: Voice Equipment Install / Power SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

External Services

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