Internet & Voice services issues in Las Animas Operational

Incident Status

Operational

Components

Fiber Services, Wireless Services

Locations

Las Animas - Fiber, Ft. Lyon - Wireless, Las Animas - Wireless


February 23, 2021 7:30PM MST
[Investigating] Customers in the Las Animas area may be experiencing Internet & Voice service issues. Techs are investigating. No ETR at this time.

February 23, 2021 8:33PM MST
[Investigating] Techs are still investigating, and are now working with an equipment vendor to identify the issue.

February 23, 2021 9:39PM MST
[Investigating] Techs are still working with the equipment vendor. Other techs preparing to go onsite if needed.

February 23, 2021 10:20PM MST
[Monitoring] The equipment has been rebooted and seems stable, we will be monitoring it overnight. If you are not able to get online please reboot your router.

Fiber Services




Operational

Wireless Services




Operational

Locations

1

Active Incidents

5

Upcoming Maintenances

Scheduled Maintenance

M2021-002 SECOM Network MaintenancePlanned Maintenance

Schedule

February 4, 2021 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

La Junta - Fiber, Las Animas - Fiber, Springfield - Fiber, Trinidad - Fiber, Aguilar - Wireless, Cheraw - Wireless, Crowley - Wireless, Lamar - Wireless, Las Animas - Wireless, Olney Springs - Wireless, Pueblo West - Wireless, Rocky Ford - Wireless, Trinidad - Wireless, Walsenburg - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2021-002 Estimated Downtime: 4 hours General description of maintenance: SECOM Engineers will be upgrading the throughput capabilities of the CGNAT router. Impact to internet services during the maintenance is not expected but it is a possibility. SECOM Contact: Wade Hackley SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
SECOM Wireless Maintenance - Cuchara RidgePlanned Maintenance

Schedule

March 8, 2021 9:00AM - 1:00PM MST

Components

Wireless Services

Locations

Cuchara - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: # Up 4 hours General description of maintenance: Hardware Upgrade SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team
M2021-008 SECOM Network MaintenancePlanned Maintenance

Schedule

March 9, 2021 12:00AM - 6:00AM MST

Components

Fiber Services, Wireless Services

Locations

La Junta - Fiber, Las Animas - Fiber, Rocky Ford - Fiber, Cheraw - Wireless, La Junta - Wireless, Las Animas - Wireless, Rocky Ford - Wireless, Swink - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2021-008 Estimated Downtime: #6 hours General description of maintenance: Move services to new transport equipment. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
SECOM Wireless Maintenance - Cuchar Ridge Day 2Planned Maintenance

Schedule

March 9, 2021 9:00AM - 11:00AM MST

Components

Wireless Services

Locations

Cuchara - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: #Up to 2 hours General description of maintenance: Hardware Upgrade SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team
M2021-008 SECOM Network MaintenancePlanned Maintenance

Schedule

March 10, 2021 12:00AM - 6:00AM MST

Components

Fiber Services, Wireless Services

Locations

La Junta - Fiber, Las Animas - Fiber, Rocky Ford - Fiber, Cheraw - Wireless, La Junta - Wireless, Las Animas - Wireless, Rocky Ford - Wireless, Swink - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2021-008 Estimated Downtime: #6 Hours General description of maintenance: Move services to new transport equipment. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

External Services

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Trello

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