Service Notification from SECOM - Pueblo, COOperational

Incident Status

Operational

Components

Fiber Services, Wireless Services

Locations

Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber, Pueblo - Wireless, Pueblo West - Wireless


July 13, 2026 9:05AM MDT
INVESTIGATING

Customers in the Pueblo area may be experiencing service issues. Technicians are investigating the cause. We have no ETR at this time.

July 13, 2026 10:17AM MDT
INVESTIGATING

Customers in the Pueblo area may still be experiencing service issues. Technicians continue to investigate the cause. We have no ETR at this time.

July 13, 2026 11:23AM MDT
MONITORING

Customer services in Pueblo have been restored. If you're experiencing problems, please email support@secom.net or call 800-657-7149 Opt. 2, Opt. 2
0260088 - Internet & Voice service issues in Wetmore, Canon CityService Disruption

Incident Status

Service Disruption

Components

Wireless Services

Locations

Canon City - Wireless, Wetmore - Wireless


July 3, 2026 9:30AM MDT
IDENTIFIED

Customers in the Pueblo area may be experiencing Internet, voice, Internet & Voice service issues. Due to fire activity in the area , local power providers have cut power for safety reasons. No ETR at this time.

July 4, 2026 1:36PM MDT
IDENTIFIED

Customers in the Pueblo, Pueblo West, Hwy 115 area off our Freeman, Siloam, Pinons, and Mountaindale towers may still be experiencing service issues. This is due to fire activity in the area. We have no ETR at this time.

July 6, 2026 3:10PM MDT
IDENTIFIED

Customers in the Pueblo, Pueblo West, Hwy 115 area off our Freeman, Siloam, Pinons, and Mountaindale towers may still be experiencing service issues. This is due to fire activity in the area. We have no ETR at this time.

July 7, 2026 8:11AM MDT
IDENTIFIED

Customers in the Canon City and Wetmore areas off of our Wetmore and Canon City 8 Mile Hill towers may still be experiencing service issues. This is due to utility power being cut because of fire activity in the area. We have no ETR at this time.

July 13, 2026 11:34AM MDT
IDENTIFIED

Customers in the Canon City and Wetmore areas off our Wetmore and Canon City 8 Mile Hill towers may still be experiencing service issues. Technicians are en route to the tower sites and will attempt to make repairs. Access to the tower may still be restricted due to the wildfire in the area. We have no ETR at this time.

Fiber Services




Operational

Wireless Services




Service Disruption

Locations

2

Active Incidents

3

Upcoming Maintenances

Scheduled Maintenance

W2026-089 - SECOM Wireless Maintenance - United FeedersPlanned Maintenance

Schedule

July 15, 2026 9:00AM - 3:00PM MDT

Components

Wireless Services

Locations

Rocky Ford - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 6 hours General description of maintenance: Battery bolts are not correct and need to be replaced and Battery terminals need to be tightened and cleaned. SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Team
M2026-044 - SECOM Network Maintenance - OrdwayPlanned Maintenance

Schedule

July 21, 2026 11:59PM - July 22, 2026 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Ordway - Fiber, Ordway - Wireless, Sugar City - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2026-044 Estimated Downtime: 6 hours General description of maintenance: Site equipment upgrade SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center
M2026-045 SECOM Network Maintenance Planned Maintenance

Schedule

July 29, 2026 12:00AM - 6:00AM MDT

Components

Fiber Services

Locations

Pueblo and Surrounding Areas - Fiber, Pueblo West - Fiber

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2026-045 Estimated Downtime: 6 Hours. General description of maintenance: Rebooting equipment. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center