Incident Status

Service Disruption

Components

Wireless Services

Locations

Pritchett - Wireless



July 20, 2018 3:24PM MDT
[Investigating] Customers in the Pritchett area may be experiencing service issues. (Techs are investigating.

Incident Status

Service Disruption

Components

Wireless Services

Locations

La Veta - Wireless



June 28, 2018 5:37PM MDT
[Identified] Customers in the La Veta area may be experiencing service issues. Techs are investigating. No ETR at this time.

June 28, 2018 6:58PM MDT
[Identified] Customers in the LaVeta area may still be experiencing service issues due to the Spring Creek fire; we suspect one of our towers may be damaged. We are unable to gain access to it due to the fire, but once it is safe, our techs will determine what it will take to restore service.

July 8, 2018 4:24PM MDT
[Identified] Customer's in the LaVeta and Paradise Acres areas may still be experiencing service issues due to the Spring Creek Fire damaging our towers. We currently have 2 towers that are down and that we cannot access yet. All other wireless services have been restored. If you're experiencing problems, please call 800-657-7149 Opt. 2, Opt. 1 or email support@secom.net.

Fiber Services




Operational

Wireless Services




Service Disruption

2

Active Incidents

5

Upcoming Maintenances

Scheduled Maintenance

Schedule

July 24, 2018 9:30AM - 3:30PM MDT

Components

Wireless Services

Locations

Walsh - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 6 hours General description of maintenance: Make multiple upgrades at the site to improve performance and stability of the network SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

July 25, 2018 9:00AM - 2:00PM MDT

Components

Wireless Services

Locations

Granada - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 5 hours General description of maintenance: Upgrade equipment and improve site SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

July 26, 2018 9:00AM - 2:00PM MDT

Components

Wireless Services

Locations

Lamar - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 5 hours General description of maintenance: Replace and add new equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

July 31, 2018 8:00AM - 3:30PM MDT

Components

Wireless Services

Locations

Westcliffe - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 7 1/2 hours General description of maintenance: Upgrade and replace equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

July 31, 2018 10:00AM - 3:00PM MDT

Components

Wireless Services

Locations

Springfield - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 5 hours General description of maintenance: Upgrade and replace current equipment in place SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

External Services

MS Office365

Slack

Trello

Zendesk