Incident Status

Degraded Performance

Components

Wireless Services

Locations

Penrose - Wireless



February 14, 2019 8:41AM MST
[Investigating] Some Customers in the Penrose area off of our Bluff tower may be experiencing service issues. Technicians are investigating the cause. We have no ETR at this time.

February 14, 2019 9:22AM MST
[Identified] Due to high winds technicians will be unable to affect repairs. We will continue to monitor and dispatch as conditions improve. Currently we have no ETR.

Fiber Services




Operational

Wireless Services




Operational

1

Active Incidents

16

Upcoming Maintenances

Scheduled Maintenance

Schedule

February 19, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Holly - Fiber, Las Animas - Fiber, Ordway - Fiber, Ft. Lyon - Wireless, Hasty - Wireless, Holly - Wireless, Las Animas - Wireless, Ordway - Wireless, Sugar City - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-009 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

February 19, 2019 10:00AM - 4:15PM MST

Components

Wireless Services

Locations

Cotopaxi - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: up to 6 hours 15 minutes General description of maintenance: Replace and upgrade back-haul equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

February 21, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Pueblo and Surrounding Areas - Fiber, Rocky Ford - Fiber, Trinidad - Fiber, Ordway - Wireless, Rocky Ford - Wireless, Trinidad - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-010 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

February 21, 2019 12:00AM - 4:00AM MST

Components

Wireless Services

Locations

Aguilar - Wireless, Avondale - Wireless, Campo - Wireless, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado City - Wireless, Colorado Springs - Wireless, Cotopaxi - Wireless, Crowley - Wireless, Cuchara - Wireless, Eads - Wireless, Florence - Wireless, Fowler - Wireless, Ft. Lyon - Wireless, Gardner - Wireless, Granada - Wireless, Hasty - Wireless, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Wireless, La Junta - Wireless, La Veta - Wireless, Lamar - Wireless, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Wireless, Penrose - Wireless, Pritchett - Wireless, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Wireless, Rosita - Wireless, Sheridan Lake - Wireless, Springfield - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Wireless, Walsh - Wireless, Westcliffe - Anderson Tower, Westcliffe - Antelope Tower, Westcliffe - Arlie Tower, Westcliffe - Bullard Tower, Westcliffe - Cell Tower, Westcliffe - Clay Tower, Westcliffe - Hal Tower, Westcliffe - Josh Tower, Westcliffe - Myron Tower, Westcliffe - Rosita Tower, Westcliffe - South Colony Tower, Westcliffe - Stoneman Tower, Wetmore - Wireless, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 4 hours General description of maintenance: Update software on equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

February 26, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Trinidad - Fiber, Walsenburg - Fiber, Walsh - Fiber, Trinidad - Wireless, Walsenburg - Wireless, Walsh - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-011 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

February 27, 2019 12:00AM - 6:00AM MST

Components

Fiber Services

Locations

Colorado Springs - Fiber

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-019 Estimated Downtime: #<6 Hours General description of maintenance: Secom will be upgrading Fiber Panels in Punkin Center Colorado. All Secom services should not experience any impact. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

February 27, 2019 8:00AM - 4:00PM MST

Components

Wireless Services

Locations

Canon City - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: 8 hours General description of maintenance: Replace and upgrade equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

February 28, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Pueblo and Surrounding Areas - Fiber, Springfield - Fiber, Campo - Wireless, Pritchett - Wireless, Pueblo West - Wireless, Springfield - Wireless, Two Buttes - Wireless, Vilas - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-012 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

February 28, 2019 8:00AM - 4:00PM MST

Components

Wireless Services

Locations

Canon City - Wireless, Wetmore - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. Estimated Downtime: Up to 8 hours General description of maintenance: Replace and install new equipment SECOM Contact: SECOM Support 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our Support team (info above). You can opt-in to be automatically notified (via the contact method of your choice) for all service disruptions and maintenance events, including updates throughout, by visiting our SECOM status page at http://status.secom.net SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Wireless Operations Team

Schedule

March 1, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Granada - Fiber, Canon City - Fiber, Colorado Springs - Fiber, Eads - Fiber, Fowler - Fiber, Holly - Fiber, La Junta - Fiber, Lamar - Fiber, Pueblo and Surrounding Areas - Fiber, Las Animas - Fiber, Ordway - Fiber, Rocky Ford - Fiber, Springfield - Fiber, Trinidad - Fiber, Walsenburg - Fiber, Walsh - Fiber, Kim - Fiber, Aguilar - Wireless, Avondale - Wireless, Campo - Wireless, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado City - Wireless, Colorado Springs - Wireless, Cotopaxi - Wireless, Crowley - Wireless, Cuchara - Wireless, Eads - Wireless, Florence - Wireless, Fowler - Wireless, Ft. Lyon - Wireless, Gardner - Wireless, Granada - Wireless, Hasty - Wireless, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Wireless, La Junta - Wireless, La Veta - Wireless, Lamar - Wireless, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Wireless, Penrose - Wireless, Pritchett - Wireless, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Wireless, Rosita - Wireless, Sheridan Lake - Wireless, Springfield - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Wireless, Walsh - Wireless, Westcliffe - Anderson Tower, Westcliffe - Antelope Tower, Westcliffe - Arlie Tower, Westcliffe - Bullard Tower, Westcliffe - Cell Tower, Westcliffe - Clay Tower, Westcliffe - Hal Tower, Westcliffe - Josh Tower, Westcliffe - Myron Tower, Westcliffe - Rosita Tower, Westcliffe - South Colony Tower, Westcliffe - Stoneman Tower, Wetmore - Wireless, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-027 Estimated Downtime: 4 Hours General description of maintenance: Upgrade of various Voice Core equipment firmware. First set in a series of upgrades over the next few weeks. Voice Services will be impacted for short periods during the duration of the maintenance window, with partial functionality throughout. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

March 5, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Lamar - Fiber, Lamar - Wireless, McClave - Wireless, Wiley - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-013 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

March 6, 2019 12:00AM - 6:00AM MST

Components

Fiber Services

Locations

Walsenburg - Fiber

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-033 Estimated Downtime: # <6 Hours General description of maintenance: Secom will be performing a Fiber Span replacement in the Walsenburg Area. Internet and Phone Services should not experience any impact. Data circuits have the potential to be impacted the entire duration of maintenance. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

March 7, 2019 12:00AM - 4:00AM MST

Components

Fiber Services, Wireless Services

Locations

Rocky Ford - Fiber, Rocky Ford - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-014 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

March 12, 2019 12:00AM - 4:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Pueblo and Surrounding Areas - Fiber, Pueblo - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-15 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

March 13, 2019 12:00AM - 6:00AM MDT

Components

Fiber Services, Wireless Services

Locations

Aguilar - Fiber, Granada - Fiber, Canon City - Fiber, Colorado Springs - Fiber, Eads - Fiber, Fowler - Fiber, Holly - Fiber, La Junta - Fiber, Lamar - Fiber, Pueblo and Surrounding Areas - Fiber, Las Animas - Fiber, Ordway - Fiber, Rocky Ford - Fiber, Springfield - Fiber, Trinidad - Fiber, Walsenburg - Fiber, Walsh - Fiber, Kim - Fiber, Aguilar - Wireless, Avondale - Wireless, Campo - Wireless, Canon City - Wireless, Cheraw - Wireless, Cokedale - Wireless, Colorado City - Wireless, Colorado Springs - Wireless, Cotopaxi - Wireless, Crowley - Wireless, Cuchara - Wireless, Eads - Wireless, Florence - Wireless, Fowler - Wireless, Ft. Lyon - Wireless, Gardner - Wireless, Granada - Wireless, Hasty - Wireless, Holly - Wireless, Hwy 115 Area - Wireless, Kim - Wireless, La Junta - Wireless, La Veta - Wireless, Lamar - Wireless, Las Animas - Wireless, Manzanola - Wireless, McClave - Wireless, Olney Springs - Wireless, Ordway - Wireless, Penrose - Wireless, Pritchett - Wireless, Pueblo - Wireless, Pueblo West - Wireless, Rocky Ford - Wireless, Rosita - Wireless, Sheridan Lake - Wireless, Springfield - Wireless, Sugar City - Wireless, Sun View/RRV - Wireless, Swink - Wireless, Trinidad - Wireless, Two Buttes - Wireless, Vilas - Wireless, Walsenburg - Wireless, Walsh - Wireless, Westcliffe - Anderson Tower, Westcliffe - Antelope Tower, Westcliffe - Arlie Tower, Westcliffe - Bullard Tower, Westcliffe - Cell Tower, Westcliffe - Clay Tower, Westcliffe - Hal Tower, Westcliffe - Josh Tower, Westcliffe - Myron Tower, Westcliffe - Rosita Tower, Westcliffe - South Colony Tower, Westcliffe - Stoneman Tower, Wetmore - Wireless, Wiley - Wireless

Description

SECOM has scheduled a maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-020 Estimated Downtime: #<6 Hours General description of maintenance: Secom will be upgrading the fiber patch panels in Kit Carson CO. Services in Kit Carson CO. will be hard down up to the entire duration of the maintenance. SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

Schedule

March 14, 2019 12:00AM - 4:00AM MDT

Components

Fiber Services, Wireless Services

Locations

La Junta - Fiber, La Junta - Wireless, Swink - Wireless

Description

SECOM has scheduled maintenance that may impact your services. Please read the details below. SECOM Tracking #: M2019-016 Estimated Downtime: 4 Hours General description of maintenance: Planned edge equipment firmware updates SECOM Contact: SECOM NOC 24x7: 800-657-7149 support@secom.net If you have any questions relating to this SECOM maintenance operation, please contact our NOC (info above). SECOM will always make every effort to minimize the impact of our network maintenance operations. However, please be aware that unforeseen circumstances may cause a larger impact than predicted. If this happens, you will be promptly notified and we will work to restore full service as quickly as possible. Thank you! Network Operations Center

External Services

MS Office365

Slack

Trello

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